Our complaints process
Your satisfaction is important to us. If you are not satisfied with the service you have received and want to make a complaint, you can:
- complete the online form below
- email the Compliance Manager for the Octagon Investment Funds at info@octagonasset.co.nz
- phone us on 0800 628246
- or write to us, addressing your letter to: The Compliance Manager, Octagon Investment Funds, PO Box 2673, Auckland 1140
- Our Head Office address is: SPH Wealth Holdings Limited, Level 37, PWC Tower, 15 Customs Street West, Auckland 1010
We will acknowledge that we received your complaint as soon as possible but no later than after 2 days of receipt.
If your issue is not resolved, or if you decide not to use the internal complaints process, you can contact our independent external dispute resolution scheme: Financial Services Complaints Limited (FSCL). FSCL will not charge a fee to investigate or resolve a complaint.
FSCL's contact details are:
fscl.org.nz
0800 347 257
FSCL, PO Box 5967, Wellington 6140